Privacy Policy
This policy explains what information Docvera collects through a document request, how it is used, and how you can contact us about it.
Information we collect
We collect the information you submit through our request forms, which may include your name, email address, business name, business address, phone or WhatsApp number, and details specific to the documentation you have requested. Where a document involves a personal undertaking, we may also request a date of birth.
How we use information
Submitted information is used to review your request, communicate with you about it, send payment instructions, and process the documentation you have requested. We do not sell your information.
Information we do not ask for
We do not ask for passwords, full payment card numbers, or unnecessary government identification numbers. Please do not include such information in free-text fields or uploads.
Retention and access
Request information is retained for as long as needed to process your request and to meet reasonable record-keeping requirements. You can contact us to ask about, correct, or request deletion of the information you have submitted.
Contact
Questions about this policy can be sent to support@docvera.pro.